We want you to be confident in your purchase. Our money-back guarantee applies to one-off Specialist Programme purchases — it does not apply to subscription plans.
Once a certificate has been issued for a programme, that purchase is no longer eligible for a refund, as the credential has been earned and delivered.
Send us a refund request through our Contact Us form, selecting “Refund request” as the category, and include the email address used for the purchase. There is no automatic refund button — each request is reviewed by our team.
We'll review your request and, where eligible, process your refund to your original payment method (refunds are issued manually via our payment provider and typically appear within 5–10 business days). When a refund is issued, access to the purchased programme is removed from your account.
This guarantee is offered in good faith. Where a buyer has substantially completed a programme, we may decline a refund even within the 30-day window. Equally, we consider extenuating circumstances on a case-by-case basis at our discretion, and may offer a refund outside these conditions where it's the right thing to do. These terms don't affect your statutory rights.
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