Investigation Skills for Managers

Conducting fair and effective workplace investigations

Course Overview

This course provides managers with the skills to plan and conduct workplace investigations into conduct, performance and grievance matters. Learners will explore investigation principles, planning and scoping, evidence gathering, investigative interviewing, report writing and the interface with formal HR procedures. The course equips managers with the confidence and competence to investigate fairly and in compliance with employment law.

Learning Outcomes

• Understand the principles of a fair workplace investigation
• Plan and scope an investigation appropriately
• Apply evidence gathering techniques in a workplace context
• Conduct investigation interviews using appropriate techniques
• Write a clear and objective investigation report
• Understand the relationship between investigations and formal HR procedures
• Manage confidentiality and fairness throughout the investigation process

Course Structure (4 topics, 12 lessons)