8D Problem Solving

Applying the 8D methodology to resolve complex quality and process problems

Course Overview

This course provides learners with a practical understanding of the 8 Disciplines (8D) problem-solving methodology and how to apply it to investigate and resolve significant quality problems. Learners will explore each discipline from team formation through to preventing recurrence, with emphasis on containment, root cause analysis, corrective action verification and lessons learned. The course is suitable for quality engineers, production managers and improvement teams.

Learning Outcomes

• Understand the purpose and structure of the 8D methodology
• Form and lead an 8D problem-solving team
• Define a problem clearly using the Is/Is Not problem description
• Apply containment actions to protect the customer
• Conduct thorough root cause analysis using 8D tools
• Develop verified corrective actions that address root causes
• Implement and validate permanent corrective actions
• Prevent recurrence and share lessons learned

Course Structure (4 topics, 12 lessons)