A3 Problem Solving

Using the A3 thinking process to communicate and solve business problems

Course Overview

This course provides learners with an understanding of A3 thinking and the A3 problem-solving process as used in lean organisations. Learners will explore the structure of the A3 report, the thinking discipline it represents, how to use A3s for improvement projects and proposals, and how A3 thinking develops problem-solving capability at all levels. The course is suitable for lean practitioners, managers and improvement teams.

Learning Outcomes

• Understand the purpose of A3 thinking in lean organisations
• Apply the A3 problem-solving structure from current condition to follow-up
• Define a problem clearly and concisely on a single page
• Conduct root cause analysis within the A3 framework
• Develop and test countermeasures using PDCA
• Communicate improvement proposals using the A3 format
• Use A3 coaching to develop problem-solving capability in others

Course Structure (4 topics, 12 lessons)