Business Process Management

Understanding and improving business processes for operational efficiency

Course Overview

This course provides learners with an understanding of business process management and how organisations identify, document, analyse and improve their core processes. Learners will explore process mapping techniques, process performance measurement, process improvement methodologies and BPM governance. The course is suitable for operations managers, quality professionals and anyone involved in process improvement.

Learning Outcomes

• Understand the principles of business process management
• Map and document business processes using appropriate techniques
• Analyse processes to identify waste, bottlenecks and improvement opportunities
• Apply process performance metrics and KPIs
• Understand BPM governance and process ownership
• Use BPM tools and technology to support process management
• Implement process improvements and sustain performance gains

Course Structure (5 topics, 15 lessons)