Coaching Skills for Managers

Using coaching techniques to improve performance and development

Course Overview

This course provides managers with practical coaching skills that support employee development, engagement and performance improvement. Learners will explore coaching principles, questioning techniques, active listening and development-focused conversations. The course helps managers move beyond directive management styles and develop a more supportive and empowering approach to leadership.

Learning Outcomes

• Understand the principles of workplace coaching
• Apply effective questioning and listening techniques
• Conduct structured coaching conversations
• Support employee growth and development
• Improve problem-solving and ownership within teams
• Differentiate coaching from mentoring and managing
• Enhance employee engagement and performance

Course Structure (3 topics, 9 lessons)