Conflict Resolution

Resolving workplace conflict constructively and preventing escalation

Course Overview

This course provides learners with skills and knowledge to recognise, address and resolve workplace conflict constructively. Learners will explore the sources and types of conflict, conflict resolution styles, early intervention techniques, facilitated conversations, mediation principles and escalation to formal procedures. The course is suitable for managers, HR professionals and team members who may encounter workplace conflict.

Learning Outcomes

• Understand the sources and dynamics of workplace conflict
• Identify conflict resolution styles and when to apply each
• Apply early intervention techniques to prevent conflict escalation
• Facilitate effective conflict resolution conversations
• Understand when mediation is appropriate and how it works
• Manage formal grievance and disciplinary processes when informal resolution fails
• Support a culture of constructive challenge and open communication

Course Structure (3 topics, 9 lessons)