Corrective Action Effectiveness

Ensuring corrective actions address root causes and prevent recurrence of problems

Course Overview

This course provides learners with an understanding of the corrective action process and how to ensure that actions taken actually address the root causes of problems and prevent their recurrence. Learners will explore root cause analysis techniques, corrective action development, implementation verification, effectiveness review and the systemic improvement of the corrective action process. The course is suitable for quality managers and improvement practitioners.

Learning Outcomes

• Understand the requirements for corrective action in ISO 9001
• Apply root cause analysis techniques to identify systemic causes
• Distinguish between containment, correction and corrective action
• Develop effective corrective actions that address root causes
• Verify the implementation of corrective actions
• Review the effectiveness of corrective actions after implementation
• Improve the CAPA process based on performance analysis

Course Structure (3 topics, 9 lessons)