QualityIntermediate
Cost of Quality
Understanding the financial impact of quality performance
Course Overview
This course provides learners with an understanding of the Cost of Quality (CoQ) concept and how quality performance influences organisational profitability. Learners will explore prevention costs, appraisal costs and failure costs, as well as the relationship between quality investment and business outcomes. The course helps organisations build stronger business cases for quality improvement initiatives.
Learning Outcomes
- Understand the components of Cost of Quality
- Differentiate prevention, appraisal and failure costs
- Recognise the financial impact of poor quality
- Support quality improvement business cases
- Analyse quality-related performance data
- Improve decision-making using quality cost information
- Strengthen organisational focus on quality performance
Course Structure (3 topics, 9 lessons)
Differentiating Prevention, Appraisal, and Failure Costs
Exploring Internal and External Failure Costs
Calculating Quality Costs: Practical Examples
135 minutes
9 lessons across 3 topics
2.5 CPD hours
Certificate valid 36 months
Managers, quality professionals, operational leaders, finance teams and executives
Full library access during 14-day trial
Regulations Covered
Topics
Cost of QualityQuality EconomicsContinuous ImprovementBusiness Performance
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