Emotional Intelligence

Developing emotional intelligence for more effective leadership and workplace relationships

Course Overview

This course provides learners with an understanding of emotional intelligence and its application in the workplace. Learners will explore the five components of emotional intelligence, self-awareness, self-regulation, motivation, empathy and social skills, and understand how EI influences leadership effectiveness, team performance and conflict resolution. The course is suitable for managers, leaders and anyone seeking to develop their interpersonal effectiveness.

Learning Outcomes

• Understand what emotional intelligence is and why it matters
• Develop self-awareness of your own emotional triggers and responses
• Apply self-regulation techniques to manage emotions in challenging situations
• Demonstrate empathy in interactions with colleagues and customers
• Build effective relationships using social skills and emotional awareness
• Apply emotional intelligence principles to leadership and management
• Manage conflict more effectively using EI

Course Structure (3 topics, 9 lessons)