Grievance Handling Awareness

Managing workplace concerns professionally and effectively

Course Overview

This course provides managers with the knowledge required to manage employee grievances fairly and consistently. Learners will explore grievance procedures, investigation principles, informal resolution options and formal complaint handling. The course supports positive employee relations, conflict resolution and compliance with employment law requirements.

Learning Outcomes

• Understand grievance procedures and employee rights
• Distinguish between informal and formal resolution approaches
• Conduct fair grievance investigations
• Manage sensitive workplace concerns appropriately
• Apply procedural fairness principles
• Maintain confidentiality where appropriate
• Support positive employee relations outcomes

Course Structure (3 topics, 9 lessons)