Human Error in Quality

Understanding and reducing human factors that impact quality

Course Overview

This course provides learners with an understanding of human error and its influence on quality performance. Learners will explore the causes of human error, behavioural factors, system weaknesses and error prevention strategies. The course emphasises that quality failures are often the result of system design, process weaknesses and organisational factors rather than individual negligence alone.

Learning Outcomes

• Understand the role of human factors in quality performance
• Recognise different types of human error
• Identify organisational contributors to mistakes
• Apply error prevention strategies effectively
• Support stronger process design and controls
• Improve quality culture and reporting behaviours
• Reduce recurring quality failures

Course Structure (3 topics, 9 lessons)