QualityIntermediate Core Compliant Accredited

Knowledge Management

Capturing, sharing and applying organisational knowledge for competitive advantage

Course Overview

This course provides learners with an understanding of knowledge management and the strategies organisations use to capture, share, develop and apply their collective knowledge. Learners will explore explicit and tacit knowledge, knowledge management systems, communities of practice, lessons learned processes and the link between knowledge management and innovation. The course is suitable for knowledge managers, L&D professionals and operational leaders.

Learning Outcomes

• Understand the concept and strategic importance of knowledge management
• Distinguish between explicit and tacit knowledge
• Apply knowledge capture techniques for critical organisational knowledge
• Implement knowledge sharing mechanisms including communities of practice
• Develop lessons learned processes that drive improvement
• Understand the role of technology in supporting knowledge management
• Build a learning organisation culture that values knowledge sharing

Course Structure (3 topics, 9 lessons)