KPI & Performance Measurement

Using performance data to drive quality and business improvement

Course Overview

This course provides learners with an understanding of key performance indicators (KPIs) and performance measurement systems. Learners will explore how performance data supports decision-making, continual improvement and management system effectiveness. The course helps organisations establish meaningful metrics that align with strategic objectives and operational performance.

Learning Outcomes

• Understand the purpose of performance measurement
• Develop meaningful key performance indicators
• Analyse and interpret performance data
• Monitor process effectiveness and efficiency
• Support evidence-based decision making
• Identify trends and improvement opportunities
• Improve organisational performance management

Course Structure (5 topics, 25 lessons)