Managing Difficult Conversations

Building confidence in challenging workplace discussions

Course Overview

This course provides managers with practical techniques for conducting difficult workplace conversations confidently and professionally. Learners will explore communication strategies, emotional intelligence, conflict management and constructive feedback approaches. The course supports better management capability and helps leaders address workplace issues before they escalate.

Learning Outcomes

• Understand the principles of effective workplace conversations
• Prepare appropriately for challenging discussions
• Apply active listening techniques
• Deliver difficult messages professionally
• Manage emotional responses constructively
• Resolve workplace issues more effectively
• Improve communication confidence and capability

Course Structure (3 topics, 9 lessons)