Mediation Skills

Developing practical mediation skills for resolving workplace disputes

Course Overview

This course provides learners with practical mediation skills for resolving workplace disputes in a fair, structured and impartial manner. Learners will explore mediation theory, the mediator's role and competencies, the mediation process, managing difficult dynamics, achieving agreement and ethical responsibilities. The course is suitable for HR professionals, managers and those undertaking a workplace mediation role.

Learning Outcomes

• Understand the theory and principles of workplace mediation
• Explain the mediator role and core competencies
• Apply the structured mediation process from introduction to agreement
• Manage challenging dynamics including power imbalances and high emotion
• Use questioning, reframing and active listening in mediation
• Draft mediation agreements that are clear and sustainable
• Apply the ethical responsibilities of a workplace mediator

Course Structure (3 topics, 9 lessons)