Operational Excellence Fundamentals

Understanding the principles and methodologies of operational excellence

Course Overview

This course provides learners with an understanding of operational excellence and the frameworks, tools and mindsets organisations use to achieve sustainable high performance. Learners will explore the operational excellence landscape including lean, Six Sigma, Total Quality Management and the shingo model, and understand how to assess and develop an operational excellence programme. The course is suitable for leaders, managers and improvement professionals.

Learning Outcomes

• Understand the key principles of operational excellence
• Explain the major OpEx methodologies and their relationship
• Apply the Shingo Model principles to organisational assessment
• Understand the role of culture in sustaining operational excellence
• Develop a roadmap for operational excellence programme development
• Measure operational excellence maturity
• Lead improvement initiatives within an OpEx framework

Course Structure (3 topics, 9 lessons)