QualityIntermediate Core Compliant Accredited

Problem Solving Techniques

Using structured methods to resolve workplace challenges

Course Overview

This course provides learners with practical problem-solving skills that can be applied across quality, operational and service environments. Learners will explore structured problem-solving methodologies, analytical tools and decision-making techniques that support effective issue resolution. The course helps organisations improve performance by encouraging evidence-based problem solving and continual improvement.

Learning Outcomes

• Understand structured problem-solving principles
• Apply recognised problem-solving methodologies
• Analyse problems using evidence and data
• Select appropriate improvement tools
• Develop practical solutions to workplace challenges
• Evaluate solution effectiveness
• Support continual improvement activities

Course Structure (3 topics, 9 lessons)