Process Mapping

Visualising processes to improve quality, efficiency and control

Course Overview

This course provides learners with an understanding of process mapping techniques and their role in quality management and operational improvement. Learners will explore process documentation, workflow analysis, bottleneck identification and process optimisation. The course helps organisations improve consistency, reduce variation and support continual improvement through better process understanding.

Learning Outcomes

• Understand the purpose of process mapping
• Create basic and advanced process maps
• Identify inefficiencies and bottlenecks
• Analyse process interactions and dependencies
• Improve process consistency and control
• Support quality management initiatives
• Drive process improvement activities

Course Structure (5 topics, 25 lessons)