Process Performance Analysis

Using data and analysis to understand and improve process performance

Course Overview

This course provides learners with the skills to collect, analyse and interpret process performance data to drive informed improvement decisions. Learners will explore process metrics, data collection planning, graphical analysis, trend analysis, benchmarking and the interpretation of performance data in the context of process improvement. The course is suitable for quality professionals, analysts and operations managers.

Learning Outcomes

• Understand the principles of process performance measurement
• Select and define appropriate process performance metrics
• Develop a structured data collection plan
• Apply graphical analysis techniques to process data
• Conduct trend analysis and identify performance patterns
• Apply benchmarking to set improvement targets
• Use process performance analysis to prioritise improvement actions

Course Structure (4 topics, 12 lessons)