Quality Improvement Projects

Leading and managing quality improvement projects from idea to sustained results

Course Overview

This course provides learners with the skills to lead quality improvement projects that deliver measurable and sustainable results. Learners will explore project selection, scoping, team formation, project management within quality improvement frameworks, stakeholder management and the communication of improvement results. The course is suitable for quality professionals and improvement project leaders.

Learning Outcomes

• Understand the principles of managing quality improvement projects
• Select and prioritise improvement projects using data
• Define project scope and develop a project charter
• Apply project management principles to quality improvement
• Manage stakeholders and communicate project progress
• Calculate and present the business benefits of improvement projects
• Sustain improvements through effective handover and control

Course Structure (4 topics, 12 lessons)