QualityIntermediate

Root Cause Analysis & Incident Investigation Practitioner

Identifying underlying causes to prevent recurring problems

Root Cause Analysis & Incident Investigation Practitioner

Course Overview

This course provides learners with the knowledge and skills required to perform effective root cause analysis. Learners will explore structured investigation techniques, problem-solving methodologies and evidence-based approaches for identifying underlying causes of failures, incidents and nonconformities. The course supports continual improvement by helping organisations move beyond symptom correction and address the true causes of problems.

Learning Outcomes

  • Understand the purpose of root cause analysis
  • Differentiate symptoms from root causes
  • Apply structured RCA methodologies
  • Collect and evaluate evidence effectively
  • Develop sustainable corrective actions
  • Prevent recurrence of problems
  • Improve organisational learning and performance

Course Structure (6 topics, 36 lessons)

Differentiating Symptoms from Root Causes
Exploring the Purpose and Benefits of RCA
Identifying Immediate and Contributing Factors
Levels of Causation and Their Implications
The Role of RCA in Quality Management Systems
Adhering to ISO 9001:2015 for Corrective Actions
540 minutes
36 lessons across 6 topics
9 CPD hours
Certificate valid 36 months
Managers, supervisors, quality personnel, auditors and improvement teams

Full library access during 14-day trial

Regulations Covered

ISO 9001:2015ISO 19011 GuidanceCAPA Best Practice Principles

Industries

manufacturinghealthcareconstruction

Topics

Root Cause AnalysisRCAProblem SolvingCAPAContinuous Improvement

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